FAQ

HOW CAN I HELP YOU?

General

Shipping Delays / Lost Packages:

• We are not responsible for carrier delays (including customs holdups).

• If tracking shows delivered but your package is missing, please contact your local carrier first.

Need Help?
For order issues, email us at support@Fivarella.com — we’re happy to assist!

Defects

OUR QUALITY PROMISE
Every Fivarella order undergoes multiple quality checks before shipping to ensure perfection.

Received a defective item?
Please send an email to support@Fivarella.com within 14 days after delivery, including:

1️⃣ Your order number
2️⃣ Clear photos of the issue

We’ll make it right!

Note: Claims submitted after 14 days or without the required details cannot be processed.

Exchanges

Our defect resolution policy ensures that we will gladly address any quality issues:

• If your product arrives defective, we will provide:
  ✔ A free replacement product to resolve the issue.

Please contact us within 14 days of receiving your order, including your order number and clear photos of the defect.